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Refund Policy

Karenderia.Pro Refund Policy

 

Hi, we’re Karenderia Pro and welcome to the Karenderia Pro Refund Rules. Because we are a platform, these rules outline what you can expect from us of the items and services you buy. They apply to all customers.

The products that we sell on the platform are digital goods and cannot be “returned”, so your entitlement to a refund is designed with this in mind. Of course, in addition to these rules, each country has its own laws surrounding refunds, and these local laws are not excluded if they apply to you.

Before you ask for a refund from us

If you have purchased an item (for example: Web Theme, Template, Code etc.) on https://karenderia.pro and you are experiencing a technical issue with the item we recommend that you contact with us of that item and seek assistance. Always we’ll be able to help to troubleshoot your problem.

For the services you have purchased;

If you purchase a digital service from our developers, such as custom code, mobile application creation and publishing, photoshop design, website installation, redesign, through Karenderia Pro, and if our developer has not completed the work in accordance with the agreement, a refund can be made. You may be charged for the developer’s time spent on work. The remaining amount will be refunded to you. In addition, if the developer had to use paid material to fulfill your requests and this fee was borne by the developer, the fee spent by the developer will be deducted from the amount to be refunded.

Item is “not as described” or the item doesn’t work the way it should.

If an item doesn’t work the way it should then we are required to promptly fix the issue by updating the item. An item is “not as described” if it is materially different from the item description or preview. If the issue can’t be fixed or it turns out that the item is “not as described” then you would be entitled to a refund from us.

 

Items that have not been downloaded

If you have not downloaded a purchased item within 3 months from the date of purchase, you may be eligible for a refund. You will be required to provide the author of that item your purchase code in order for the author to verify your claim that you have not downloaded an item. Although we think 3 months is a reasonable time, depending on where you are located, you might have a longer period to claim a refund if you have purchased for personal use and haven’t downloaded the item.

Resolving disputes – asking Karenderia Pro to help

Firstally, we’re here to help you for any topic. We may ask you to provide supporting documentation or evidence. Any refund issued by Karenderia Pro is entirely discretionary. We will make a decision based on all available information and you agree that our decision is final.

Neither Karenderia Pro obliged to give policy refunds in any of the situations listed below.

You don’t want it after you’ve downloaded it
The item did not meet your expectations or you feel the item is of low quality
You simply change your mind
You bought an item by mistake
You do not have sufficient expertise to use the item
You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund
You can no longer access the item because it has been removed or the author who previously provided the item is no longer active on our platform (we advise you to download items as soon as you have purchased them to avoid this situation).


Privacy Policy

Your privacy is important to us.

It is Karenderia Pro’s policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We will only retain personal information for as long as necessary for the fulfilment of those purposes.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. Karenderia Pro may change this privacy policy from time to time at Karenderia Pro’s sole discretion.